I’m frustrated

access to Windows Live has expired

Edit Subject

I keep receiving emails that "access to Windows Live has expired". I login to Soocial and reestablish the connection to Windows Live and everything is good for a day (2 days max) and then I receive another email telling me that access has expired again. I'm selecting 1 year so why am I being forced every day or two to reestablish a connection to Windows Live?

20 people have
this problem +1

Acknowledged

Official Response

EMPLOYEE

Demote

Remove

Bart (Support Monkey) July 08, 2010 10:09

We have found out for sure that this is a Windows Live issue.

The user can choose to give permission for:

1 day
1 week
2 weeks
1 month
------------
2 months
3 months
6 months
9 months
1 year

The problem is that when the user picks anything that is longer than "1 month" the permission will be set to one DAY.

So we recommend giving permission for one month until this issue is fixed. We will put a warning in the set up flow for the user.

EMPLOYEE

0

Edit

Delete

Remove

Official

Bart (Support Monkey) June 15, 2010 10:30

Jeremy, this problem seems to have been introduced over the last few day for a few users. We are investigating and will let you as soon as we know more.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Jeremy, this problem seems to have been introduced over the last few day for a few users. We are investigating and will let you as soon as we know more.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel
0

Edit

Delete

Remove

Official

Jeremy Morrill June 16, 2010 18:57

Thanks for following up Bart. Can you update this thread when the issue is resolved? I had to re-establish my link to Windows Live both yesterday and again today. it's becoming very frustrating.

good solution! good solution! (undo)
- view -1 more comments
- Bart (Support Monkey) June 17, 2010 13:38
  
  "and will let you as soon as we know more. "
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Thanks for following up Bart. Can you update this thread when the issue is resolved? I had to re-establish my link to Windows Live both yesterday and again today. it's becoming very frustrating.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel
I’m frustrated

0

Edit

Delete

Remove

Official

Stu July 01, 2010 15:52

Even though one requests that the connection shouldn't expire for 1 year, looking at the 'Manage your shared information' section of Windows Live, shows that it will expire in 24 hours.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Even though one requests that the connection shouldn't expire for 1 year, looking at the 'Manage your shared information' section of Windows Live, shows that it will expire in 24 hours.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel
I’m getting pissed off

0

Edit

Delete

Remove

Official

Jeremy Morrill July 01, 2010 16:01

Nice find Stu! It's definitely expiring after 24 hours

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Nice find Stu! It's definitely expiring after 24 hours<a href="http://s3.amazonaws.com/satisfaction-production/s3_images/238638/WindowsLiveSoccial.JPG"><img src="http://s3.amazonaws.com/satisfaction-production/s3_images/238638/WindowsLiveSoccial_inline.JPG" alt="" /></a>

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel
EMPLOYEE
I’m just as frustrated as you guys...

0

Edit

Delete

Remove

Official

Stefan Fountain (Chief Monkey) July 01, 2010 16:08

It's actually an undocumented error from the Windows Live API that we are getting with the syncs. We are working with Microsoft to solve the issue. Thanks for your patience and we are working to solve it ASAP!

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

It's actually an undocumented error from the Windows Live API that we are getting with the syncs. We are working with Microsoft to solve the issue. Thanks for your patience and we are working to solve it ASAP!

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel
I’m sick

0

Edit

Delete

Remove

Official

Richard July 04, 2010 09:51

having the same problem here.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

having the same problem here.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Bart (Support Monkey) July 05, 2010 14:51

For now we advice to give permission for a month since that still seems to work. Anything longer will make the permission expire the next day.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

For now we advice to give permission for a month since that still seems to work. Anything longer will make the permission expire the next day.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Bart (Support Monkey) July 08, 2010 10:09

We have found out for sure that this is a Windows Live issue.

The user can choose to give permission for:

1 day
1 week
2 weeks
1 month
------------
2 months
3 months
6 months
9 months
1 year

The problem is that when the user picks anything that is longer than "1 month" the permission will be set to one DAY.

So we recommend giving permission for one month until this issue is fixed. We will put a warning in the set up flow for the user.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

We have found out for sure that this is a Windows Live issue. The user can choose to give permission for: 1 day 1 week 2 weeks 1 month ------------ 2 months 3 months 6 months 9 months 1 year The problem is that when the user picks anything that is longer than "1 month" the permission will be set to one DAY. So we recommend giving permission for one month until this issue is fixed. We will put a warning in the set up flow for the user.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel
I’m thankful

0

Edit

Delete

Remove

Official

tvgathome September 08, 2010 17:17

thanks,
I reproted on twitter and was redirected to the solution here (life-time user)

good solution! good solution! (undo)
- view -1 more comments
- Bart (Support Monkey) September 09, 2010 07:21
  
  Thanks for the feedback.
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

thanks, I reproted on twitter and was redirected to the solution here (life-time user)

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel
I’m dissapointed

0

Edit

Delete

Remove

Official

Jase Clamp December 13, 2010 15:05

Has this been resolved? This is pretty significant. We run a web app that really depends on the length of api access.

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Has this been resolved? This is pretty significant. We run a web app that really depends on the length of api access.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel
EMPLOYEE

0

Edit

Delete

Remove

Official

Bart (Support Monkey) December 13, 2010 15:44

Bummer Jase. Microsoft needs to fix this. But they don't because they say this API we are using is going to be deprecated. They want us to use the new API, but that is read only. So, we are sticking with this one as long as it is available.

Just out of curiosity, what webapp are you running?

Comment

good solution! good solution! (undo)
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Bummer Jase. Microsoft needs to fix this. But they don't because they say this API we are using is going to be deprecated. They want us to use the new API, but that is read only. So, we are sticking with this one as long as it is available. Just out of curiosity, what webapp are you running?

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel
0

Edit

Delete

Remove

Official

Jase Clamp December 13, 2010 15:49

Bart, Thanks for getting back to me. It's sort of like a very simple and manual Plaxo. It connects with Facebook and other email services but those channels need to stay open for a while for it to work. We're instructing users to do the 1 month for now. Its in private beta but I'll post a link back here in a few weeks.

good solution! good solution! (undo)
- view 1 more comment
- Bart (Support Monkey) December 13, 2010 20:00
  
  So Jase, you are building a Soocial competitor and now I am giving away all the secrets? ;-)
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Jase Clamp December 13, 2010 20:05
  
  Actually you'll be relieved to know... no :) Sync is not a part of it but our users would benefit from also using your service :)
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Bart (Support Monkey) December 13, 2010 20:26
  
  Getting real curious now....
  
  Edit
  
  Delete
  
  Remove
- Cancel
- Cancel
Edit Your Reply (some HTML allowed)
Has the status changed?

Bart, Thanks for getting back to me. It's sort of like a very simple and manual Plaxo. It connects with Facebook and other email services but those channels need to stay open for a while for it to work. We're instructing users to do the 1 month for now. Its in private beta but I'll post a link back here in a few weeks.

How does this make you feel? Add Image

I'm
e.g. kidding, amused, unsure, silly happy, confident, thankful, excited indifferent, undecided, unconcerned sad, anxious, confused, frustrated
Cancel